To allow for the appropriate import of Unicode characters, save TextEdit files as Western (Mac OS Roman), and Microsoft Word files as Unicode Text (UTF-8). If the appropriate option does not appear on the Save dialog, you can first select it under references.
When you are copying text from the Web, or viewing an HTML document exported from EndNote, set encoding to Unicode (UTF-8). To do this in Internet Explorer, go to the View menu and select Encoding.
If the encoding information in the import file is not recognized, no records will be imported into EndNote. If the encoding is recognized, but is incorrect for translation from the source program, Unicode characters will be corrupted during the Import operation.
See also Problems With Retrieved Data
EndNote uses Unicode to encode special characters, so that data can be easily translated between platforms, programs, and languages. If characters do not appear as they should in EndNote, you may need to change your display font. Some fonts do not include certain characters ( you may see boxes rather than text).
From the EndNote Edit menu, select Preferences, and then click the Display Fonts option. We recommend using a Unicode font as the display font, to display the majority of Unicode characters.
You likely will need language packs installed in order to view Unicode double byte characters correctly in all instances. (This is a Windows requirement, not an EndNote requirement.)
EndNote uses the default language and locale settings from your operating system. While you may not need to install a language pack to view extended characters in a reference (because you have a font installed that can render the characters you need), there may be a time when you need to change your Windows Language setting.
To change the Locale/Language setting:
From the Start menu under Windows, select one of these, depending on your system version:
Settings > Control Panel > Regional and Language Options > Languages tab
Start > Control Panel > Regional Options > General Tab
Use the tab to view or change the locale and/or languages and methods you can use to enter text. You may be asked for a CD that contains the language pack you requested. This is a CD available for your operating system, and is not provided with EndNote.
After changing the language setting, use the Recover Library command to rebuild existing EndNote libraries. See Recovering a Damaged Library.
To view or modify Language settings:
Open your Macintosh System Preferences.
Select International settings.
Under Language, set the preferred language order.
Under Input Menu, select the desired keyboard layouts, input methods, and palettes.